SCB Cybersecurity



Cybersecurity Trust

Cybersecurity Trust

Global Standards & Certifications



PCI DSS

SCB is certified under the Payment Card Industry Data Security Standard (PCI DSS) version 4.0.1 service provider – the international benchmark for organizations that store, process, or transmit payment card and sensitive authentication data.



ISO/IEC 27001

SCB is also certified under ISO/IEC 27001, the global standard for Information Security Management Systems (ISMS).



NIST Cybersecurity Framework (CSF)

SCB adopts the NIST Cybersecurity Framework to manage cybersecurity risks, with independent audits verifying our practices. This ensures our systems and processes align with international standards, providing effective protection for customer data and services.


Security Features & Protection Technologies



Technology Against Deepfake

SCB adopts facial authentication technology for online transactions, integrating Liveness Detection and Face Recognition technologies to help reduce the risk of identity fraud.



Mobile Banking Security

SCB continuously designs, develops, and enhances the security of its mobile banking services, prioritizing both financial security and customer experience.



Encryption

SCB uses data encryption for data storage and transmission, ensuring sensitive customer information remains unreadable or inaccessible to unauthorized parties.


Threat Management & Cyber Resilience 



Continuous Cyber Threat Management

SCB proactively strengthens cybersecurity, by integrating threat intelligence analysis, ongoing monitoring, and simulated attack testing. We ensure that our personnel, processes, and technologies remain resilient and aligned with the ever evolving threat landscape.



Cybersecurity Resilience Exercises

We collaborate with external agencies, such as the National Cybersecurity Committee and the Securities and Exchange Commission to conduct cybersecurity capability and readiness exercises that help strengthen our effectiveness in detecting and responding to cyber threats.



Vulnerability Exposure Policy

SCB provides a channel for external parties to report any potential security vulnerabilities they may discover in the Bank’s systems. This allows the Bank to investigate and remediate risks that could compromise system functionality.


Cybersecurity Trends Keep Yourself Safe Keep Yourself Safe FAQ

FAQ

Online & Mobile Banking Security

How does SCB protect online transactions?
How can I spot fake messages, emails, or SMS (Phishing)?
What should I do if I notice an unauthorized transaction?
What should I do if I receive a suspicious phone call?
How do I know if I’m being scammed or impersonated?

Passwords & Authentication

How can I create a secure password or PIN?

Card & ATM Security

How can I protect against card skimming or PIN theft?

Device & App Security

How can I keep my device and banking apps secure?
What should I do if I shared personal information?
Help & Contact

Help & Contact
Customer Support Channels

SCB Customer Service Center

Report incidents, cybersecurity risks, fraudulent websites

 Call: +66 871268403 (24/7)

Report
Cyber Threats

Report fake websites, dangerous links, suspicious apps, or other cybersecurity concerns

  info@scbn-co.com


Tip: Attach URLs, screenshots, and incident details to facilitate quicker investigation

Victim of Fraud     

For urgent account suspension, emergency reporting, or suspected account takeover

 Call: +66 871268403 (24/7)
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